If I buy something, will I receive what was in the images?

It's important to us that you get exactly what you see, which is why we go through great efforts to photograph each item as it appears in person. What you see in the listing and read in the description is exactly 100% what you will receive.

What happens when I place multiple orders, do I have to pay for multiple shipping?

When we process your order, we'll confirm if multiple orders were made. If multiple orders were placed, we'll automatically combine the orders in order to save you on shipping costs. If you paid shipping charges on your multiple orders, don't worry, we'll refund any extra shipping charges that were not used.

FAQs

Q: Are the items you sell real or man-made?

All of our products are real and authentic unless otherwise noted in the item's listing. We will not knowingly sell any item that has been treated without noting in the listing. If you have any questions about the item listed, please send us an email and we can help answer any questions you may have.

Q: Where do your crystals come from?

We work with miners and small business from around the world and sometimes make incredible finds at gem shows. We nurture our connections to ensure we can always offer unique and one of a kind items.

Q: When will I get my package?

Once you place an order, we'll carefully wrap your item(s) and ship out your package within 1-3 days. Depending on shipping speed chosen, you'll receive your package within 2-5 days on average.

Q: How do I request shipping insurance?

We got you. Every order placed comes with free insurance! We offer this at no charge because we value the relationships we build over little fees. If we hate paying little fees here, we bet you do too!

Q: What if my package gets lost or stolen?

First step is to contact the shipping company to inquire about your package. The insurance we purchase on your behalf generally covers damage to the contents of your package. We cannot be held liable if your package is lost or stolen and the shipping company doesn't cover the loss. We suggest contacting us before you order so that we can send your package "signature required" if needed.

Where can I buy real crystals online?
You can purchase genuine, high-quality crystals, mineral specimens, and carvings right here at Eerie Mineral Co. Backed by over 10 years of experience, we update our online store weekly with a carefully curated selection of authentic pieces.

Is Eerie Mineral Co. a legitimate place to buy minerals?
Yes! We are a trusted and legitimate source for minerals and crystals, supported by over 3,000 5-star customer reviews and a decade of dedicated expertise in the industry.

Do you sell authentic fossils, and are they real?
Yes, we offer authentic fossils that are 100% genuine. Every specimen is carefully sourced and verified for authenticity so you can add true pieces of natural history to your collection with complete confidence.

Do you ship crystals and minerals internationally / for free?
We offer free shipping on orders over $35 to make collecting effortless. For international shipping availability, rates, and delivery times, please check our shipping policy checkout details or contact us directly.

Are the items you sell real or manmade?
Most of the crystals, minerals, and fossils are real. If an item is manmade, we'll add that to the description. We're strongly against selling items mislabeled as something else or if enhanced and not noting that.

Where do your crystals come from?
Our items come from all over the world! Some items are from the US, Brazil, Egypt, Dominican Republic, Czech Republic, China, Madagascar, Morocco etc...

When will I get my package?
We generally need 1-2 days to prepare and package items. Depending on the shipping option chosen, you should get your package within 3-5 days.

How do I request shipping insurance?
You don't have to! Eerie Mineral Co. will provide enough insurance to cover the cost of your items totally free. This is a little way for us to say thank you for supporting our passion.

What if my package gets lost or stolen?
First step is to contact that shipping company used. The insurance we purchase on your behalf generally covers damage to the contents of your package. We cannot be held liable if your package is lost or stolen and the shipper doesn't cover the cost. We are a small business and cannot afford to cover those costs.

What if my package is damaged?
If any damage is incurred during shipping, DO NOT throw away any of the broken contents or packaging, please take pictures of all damage including inside and outside of box. All claims should be handled by you through the shipping service used, USPS, DHL, FEDEX etc... We will do our best to help where we can.

FAQs

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